Bug Reporting

Simple Troubleshooting steps BR

• Check that you are using the environment you mean to be using. If you sourced an environment, you will see nmr-std-env or nmr-dev-env in your command line. Also, run which <program name> with the program you are trying to use to make sure you are using one in /usr/local/freesurfer or /space/freesurfer.

• Try your command again in a new terminal. Re-source your environment, and re-type your command fully to avoid copying in prior typos.
• If the failure occured with a job submitted to seychelles, try to run the job locally.

Submitting a request for help BR

When submitting a request for help with your problems please be aware that the developers will try and repeat your error in order to fix it. We need to be able to open a new shell and go from there to your error message. To help them be most efficient, please be sure to include the following information in an easy-to-read, cut-and-paste format. BR

Information to Include

• environment/version you are using

• output of the which command explained above

• your current working directory
• the exact command line you ran
• your SUBJECTS_DIR
• the error message you received

Where to send your questions BR

To get a more timely answer, it is best to send your question to a group distribution than to a specific person. There are many available depending on the nature of your problem. Please see FreeSurferSupport for more information on the available support lines.