Differences between revisions 7 and 8
Deletions are marked like this. Additions are marked like this.
Line 20: Line 20:

''' Where to send your questions ''' [[BR]]
To get a more timely answer, it is best to send your question to a group distribution than to a specific person. There are many available depending on the nature of your problem.

Bug Reporting

Simple Troubleshooting steps BR

  • Check that you are using the environment you mean to be using.
  • Try your command again in a new terminal. Re-source your environment, and re-type your command fully to avoid copying in prior typos.
  • If the failure occured with a job submitted to seychelles, try to run the job locally.

Submitting a request for help BR

When submitting a request for help with your problems please be aware that the developers will try and repeat your error in order to fix it. To help them be most efficient, please be sure to include the following information in an easy-to-read, cut-and-paste format. BR

Information to Include

  • environment/version you are using
  • your current working directory
  • the exact command line you ran
  • your SUBJECTS_DIR
  • the error message you received

Where to send your questions BR To get a more timely answer, it is best to send your question to a group distribution than to a specific person. There are many available depending on the nature of your problem.

BugReporting (last edited 2016-10-18 16:13:52 by ZekeKaufman)