| Deletions are marked like this. | Additions are marked like this. |
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| *Check that you are using the environment you mean to be using. | *Check that you are using the environment you mean to be using. If you sourced an environment, you will see {{{nmr-std-env}}} or {{{nmr-dev-env}}} in your command line. Also, run {{{which <program name>}}} with the program you are trying to use to make sure you are using one in {{{/usr/local/freesurfer}}} or {{{/space/freesurfer}}}. |
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| When submitting a request for help with your problems please be aware that the developers will try and repeat your error in order to fix it. To help them be most efficient, please be sure to include the following information in an easy-to-read, cut-and-paste format. [[BR]] | When submitting a request for help with your problems please be aware that the developers will try and repeat your error in order to fix it. We need to be able to open a new shell and go from there to your error message. To help them be most efficient, please be sure to include the following information in an easy-to-read, cut-and-paste format. [[BR]] |
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| *output of the {{{which}}} command explained above | |
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Bug Reporting
Simple Troubleshooting steps BR
Check that you are using the environment you mean to be using. If you sourced an environment, you will see nmr-std-env or nmr-dev-env in your command line. Also, run which <program name> with the program you are trying to use to make sure you are using one in /usr/local/freesurfer or /space/freesurfer.
- Try your command again in a new terminal. Re-source your environment, and re-type your command fully to avoid copying in prior typos.
- If the failure occured with a job submitted to seychelles, try to run the job locally.
Submitting a request for help BR
When submitting a request for help with your problems please be aware that the developers will try and repeat your error in order to fix it. We need to be able to open a new shell and go from there to your error message. To help them be most efficient, please be sure to include the following information in an easy-to-read, cut-and-paste format. BR
Information to Include
- environment/version you are using
output of the which command explained above
- your current working directory
- the exact command line you ran
- your SUBJECTS_DIR
- the error message you received
Where to send your questions BR
To get a more timely answer, it is best to send your question to a group distribution than to a specific person. There are many available depending on the nature of your problem.
the FreeSurfer Mailing list