Bug Reporting

Simple Troubleshooting steps BR

Check that you are using the environment you mean to be using. If you sourced an environment, you will see nmr-std-env or nmr-dev-env in your command line. Also, run "which <program name>" with the program you are trying to use to make sure you are using one in /usr/local/freesurfer or /space/freesurfer.
Try your command again in a new terminal. Re-source your environment, and re-type your command fully to avoid copying in prior typos.
If the failure occured with a job submitted to seychelles, try to run the job locally.

Submitting a request for help BR

When submitting a request for help with your problems please be aware that the developers will try and repeat your error in order to fix it. We need to be able to open a new shell and go from there to your error message. To help them be most efficient, please be sure to include the following information in an easy-to-read, cut-and-paste format. BR

Information to Include

environment/version you are using
your SUBJECTS_DIR
output of the "which" command explained above
your current working directory
the exact command line you ran
the error message you received

Example: see how it is done to make it easy to cut-and-paste?

source /usr/local/freesurfer/nmr-dev-envBR setenv SUBJECTS_DIR /space/your/subjects/dir

which mri_convertBR /usr/local/freesurfer/dev/bin//mri_convert

cd /autofs/space/blah_001/users/bert/tmp

mri_convert f.mgh f.imgBR

reading from f.mgh...BR mghRead(/autofs/space/blah_001/users/bert/tmp/f.mgh, -1): could not open fileBR

Where to send your questions BR

To get a more timely answer, it is best to send your question to a group distribution than to a specific person. There are many available depending on the nature of your problem. Please see FreeSurferSupport for more information on the available support lines.