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Bug Reporting
Simple Troubleshooting steps BR
Check that you are using the environment you mean to be using. If you sourced an environment, you will see nmr-std-env or nmr-dev-env in your command line. Also, run "which <program name>" with the program you are trying to use to make sure you are using one in /usr/local/freesurfer or /space/freesurfer.
- Try your command again in a new terminal. Re-source your environment, and re-type your command fully to avoid copying in prior typos.
- If the failure occured with a job submitted to seychelles, try to run the job locally.
Submitting a request for help BR
When submitting a request for help with your problems please be aware that the developers will try and repeat your error in order to fix it. They need to be able to go from opening a new shell to reproducing your error message. To help them be most efficient, please be sure to include the following information in an easy-to-read, cut-and-paste format. BR
Information to Include
- the machine you are using or your Linux distribution
- environment/version you are using
- your SUBJECTS_DIR
output of the "which" command explained above
- your current working directory
- the exact command line you ran
- the error message you received
- only report one bug at a time
Example: see how it is done to make it easy to cut-and-paste?
on machine fishie
source /usr/local/freesurfer/nmr-dev-env[[BR]] setenv SUBJECTS_DIR /space/your/subjects/dir which mri_convert[[BR]] /usr/local/freesurfer/dev/bin//mri_convert cd /autofs/space/blah_001/users/bert/tmp mri_convert f.mgh f.img[[BR]] reading from f.mgh...[[BR]] mghRead(/autofs/space/blah_001/users/bert/tmp/f.mgh, -1): could not open file[[BR]]
Where to send your questions BR
To get a more timely answer, it is best to send your question to a group distribution than to a specific person. There are many available depending on the nature of your problem. Please see FreeSurferSupport for more information on the available support lines.