|
Size: 467
Comment:
|
Size: 1658
Comment: added link to FreeSurferSupport
|
| Deletions are marked like this. | Additions are marked like this. |
| Line 5: | Line 5: |
| *Check that you are using the environment you mean to be using. | *Check that you are using the environment you mean to be using. If you sourced an environment, you will see {{{nmr-std-env}}} or {{{nmr-dev-env}}} in your command line. Also, run {{{which <program name>}}} with the program you are trying to use to make sure you are using one in {{{/usr/local/freesurfer}}} or {{{/space/freesurfer}}}. |
| Line 12: | Line 12: |
| When submitting a request for help with your pro | When submitting a request for help with your problems please be aware that the developers will try and repeat your error in order to fix it. We need to be able to open a new shell and go from there to your error message. To help them be most efficient, please be sure to include the following information in an easy-to-read, cut-and-paste format. [[BR]] ''Information to Include'' *environment/version you are using *output of the {{{which}}} command explained above *your current working directory *the exact command line you ran *your SUBJECTS_DIR *the error message you received ''' Where to send your questions ''' [[BR]] To get a more timely answer, it is best to send your question to a group distribution than to a specific person. There are many available depending on the nature of your problem. Please see FreeSurferSupport for more information on the available support lines. ## *the !FreeSurfer Mailing list |
Bug Reporting
Simple Troubleshooting steps BR
Check that you are using the environment you mean to be using. If you sourced an environment, you will see nmr-std-env or nmr-dev-env in your command line. Also, run which <program name> with the program you are trying to use to make sure you are using one in /usr/local/freesurfer or /space/freesurfer.
- Try your command again in a new terminal. Re-source your environment, and re-type your command fully to avoid copying in prior typos.
- If the failure occured with a job submitted to seychelles, try to run the job locally.
Submitting a request for help BR
When submitting a request for help with your problems please be aware that the developers will try and repeat your error in order to fix it. We need to be able to open a new shell and go from there to your error message. To help them be most efficient, please be sure to include the following information in an easy-to-read, cut-and-paste format. BR
Information to Include
- environment/version you are using
output of the which command explained above
- your current working directory
- the exact command line you ran
- your SUBJECTS_DIR
- the error message you received
Where to send your questions BR
To get a more timely answer, it is best to send your question to a group distribution than to a specific person. There are many available depending on the nature of your problem. Please see FreeSurferSupport for more information on the available support lines.