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Bug Reporting

Simple Troubleshooting steps BR

Submitting a request for help BR

When submitting a request for help with your problems please be aware that the developers will try and repeat your error in order to fix it. They need to be able to go from opening a new shell to reproducing your error message. To help them be most efficient, please be sure to include the following information in an easy-to-read, cut-and-paste format. BR

Information to Include

Example: Let's say your problem is with mri_convert, you would send us this:

on machine fishie

source /usr/local/freesurfer/nmr-dev-env
setenv SUBJECTS_DIR /space/your/subjects/dir

which mri_convert

cd /autofs/space/blah_001/users/bert/tmp

mri_convert f.mgh f.img

and whatever you send us should reproduce the error, in this case, something like:

...
mri_convert f.mgh f.img
  reading from f.mgh...
  mghRead(/autofs/space/blah_001/users/bert/tmp/f.mgh, -1): could not open file

Where to send your questions BR

To get a more timely answer, it is best to send your question to a group distribution than to a specific person. There are many available depending on the nature of your problem. Please see FreeSurferSupport for more information on the available support lines.